Frequently Asked Questions
Everything you need to know about shopping with Snuz.
Does Snuz really offer free delivery on all orders?
Yes, we live up to our name! We provide complimentary standard shipping on every single order within the country, with no minimum spend required.
How long will it take for my package to arrive?
Most orders are processed within 24 hours. Standard free delivery typically takes 3-5 business days, though express options are available at checkout if you need your fashion fix faster.
What is your return policy?
We want you to love your look. If you are not satisfied, you can return unworn items with original tags attached within 30 days of purchase for a full refund.
How do I know which size to choose?
Each product page features a detailed size guide. We recommend measuring yourself and comparing it to our charts, as fit can vary between slim and oversized styles.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and buy-now-pay-later options like Klarna and Afterpay for your convenience.
Can I track my order in real-time?
Absolutely. Once your order ships, you will receive an email confirmation containing a tracking number and a link to monitor your delivery's progress.